FAQs

What is Firetalk?

Firetalk is the only live streaming platform that is live 24/7— so you don’t have to be.

We are focused on helping you, the creator, get paid for what you love. Check out our blog for updates or visit us on Twitter and Facebook! For support requests and detailed feature FAQs, visit our Helpdesk at firetalk.zendesk.com.


Where do I get started? 

Getting started is easy! Go to Firetalk.com and click “Sign Up” in the upper right corner of your screen. You can connect via Facebook, Twitter, or Google+ to create a profile.

Does Firetalk work on mobile devices?
Yes! Mobile for iOS is in the App Store, so get it today and let us know what you think. We are also hard at work 🔨 on our Android app— stay tuned!

How do I create a Firetalk channel?

Once you have created a profile, click the red “Go Live” button or the “My Channel” option under your profile photo in the upper right corner of your screen. Fill in your Channel Name and Description and click “Create Channel” at the bottom of the screen. Now you can go live!

What are the different ways that I can broadcast?

Firetalk offers three different ways for you to broadcast:

  1. Live: Once you allow access to your audio and video (you will be prompted) you can go live. Make sure you have a strong Internet signal.
  2. Playlist: You can select any video or playlist from YouTube, paste in its URL and click the [+] button to add it to your channel. When a viewer comes to your channel they will automatically see the video or playlist, even if you’re not currently live! This is a great way to show users your content even when you’re off-air, or to curate a playlist of other content you enjoy and would like to share with your fans. Click here for details.
  3. Encoder: For a more advanced set of broadcasting options, you can use a software or hardware encoder to stream your episodes. Click here for more encoder help.

What should I do if I can’t get my live stream started?

The first time you broadcast on a computer, you’ll need to allow Firetalk to use your camera and microphone. Make sure you click “Allow” in the pop-up message on your browser’s navigation bar. Check your Internet speed and connection strength. If you are still having problems, check that you have your audio and video enabled in your computer settings. It might also be a good idea to refresh your browser! (Still having trouble? Check out our Guest Troubleshooting Tips for more in-depth permissions info.)

What should I do if I’m having trouble connecting to a live broadcast?

If you’re having trouble connecting to a live broadcast, you can visit www.speedtest.net to test the speed of your internet connection. If your download speed is lower than 700kbps, you’ll probably have trouble connecting to Firetalk. Try moving closer to your wifi router or plugging in via ethernet to improve your speed! If your speed seems good but you still can’t join, it’s most likely a connectivity issue on the broadcaster’s end.


Am I limited to only one Firetalk channel? What if I want to have more than one?

Currently you are limited to one Firetalk channel. Do you need multiple channels? Drop us a line and let us know why.

What’s the difference between my channel being public versus unlisted?

If your channel is public, any user on Firetalk might be able to see it in the trending section or homepage. If you mark your channel as unlisted, it will only be viewable to users who know the URL. However, people who are subscribed will receive notifications when you go live, even if you are unlisted.

What personal information can my viewers see?

Your viewers will be able to see your profile and channel pictures, and any content you broadcast through your video playlist, in addition to public information like your number of viewers, subscribers, and gifts. Any personal information you share with Firetalk (like your Facebook account or email address) will not be viewable by anyone on Firetalk.


Do I need an account to chat?

We strive to create the most welcoming community possible at Firetalk. For that reason, we require users to have an account before participating in chat.

What does it mean to subscribe to a channel?

Subscribing to a channel means that you will receive emails or push notifications when it goes live, so that you need never feel the FOMO.

How do I edit my video playlist?

You can add, remove, edit, rename, and rearrange videos in your YouTube-based playlist as much as you want. For full details, take a look at our tips here.

What are gifts and how do I purchase them?

Gifts are a great way to show broadcasters the love! For now, they are free to send. Soon, you will be able to give gifts to broadcasters to help them earn money.

How do I build a following?

There’s no sure-fire way to gain followers, but doing these things can help:

  • Go live frequently, on a set schedule so people know when to find you. Try going live during other scheduled programming, too.
  • Use the highest quality equipment to which you have access. The better you look and sound, the more people will want to watch you!
  • Be interactive! Make use of the playlist, live chat, and Guest features to bring authenticity and immediacy to your time on-air.
  • Share share share on your other social media platforms! Use top hashtags and include your guest’s handles/hashtags to get the widest reach.

Check out our best practices long list for even more advice.


What is Guest and how do I use it as a broadcaster?

Guest is a feature that lets you talk with anyone face to face through your channel. You can invite any viewer using Chrome or Firefox from a desktop device to join you on-air, one-on-one. Guest is great for AMAs, meet and greets, to reward your dedicated fans, or to interview guests or poll opinions. Learn more about Guest here.

How do I join a broadcaster as a Guest?

A broadcaster must invite you to join them on air in order for you to be a Guest. You can “raise your hand” to say you want to join by clicking the video cam button at the bottom of the live chat, which will add you to a Guest queue for the broadcaster to sort through. Check out the Guest tips above for more information.

Can there be more than two people in a Guest chat?

No. On Firetalk, you only speak face to face.

Why not?

We are very proud of our audio and video quality. Because of our dedication to a high quality experience, we limit the conversation to two. It also makes it easier to have a rewarding dialogue without getting sidetracked.


Can I schedule an episode in advance?

We are working on a scheduling tool! In the meantime, you can post in your Channel Updates to let people know when you will next be live.

How do I know if I’m watching a broadcaster LIVE, or watching a playlist?

Any broadcaster who is currently live will have a “LIVE” banner it the top-left corner of the video player. If you don’t see this, you’re watching the broadcaster’s playlist. The banner will read,”Pre-Recorded.”

How do I find an episode I missed live?

The only way to see an episode you missed live is if the creator uploads it to YouTube and/or their channel’s video playlist.


Are my episodes saved?

Yes, every episode you create is saved. However, it is up to you what to do with it. Episodes save to your Dashboard within minutes of ending the broadcast. From there, you can review, delete, download, or upload to YouTube. No one can access your past episodes unless you let them.

Who owns the content I make?

Your episodes are yours, to repost, remix, and generally use. Firetalk occasionally may use bits of your in-site content for further promotion, but you own the rights to it. See our Terms of Service for full details.

Does Firetalk have content restrictions or guidelines?

Firetalk prides itself on being a friendly, creator-driven platform and works hard to maintain a safe environment for everyone. Therefore, we do not permit sexually explicit or suggestive behavior. Additionally, spamming and harassment are not tolerated. See our Terms of Service for full details.

What can I do as a broadcaster if a viewer is bothering me or other viewers?

We have several moderation tools that you can use as a broadcaster to maintain order in your live chat. You can block viewers and delete unwanted messages whether you are on- or off-air. Additionally, other viewers can report a user they feel is being disruptive or inappropriate by clicking on the username in the chat feed. If a situation becomes more severe, anyone can contact support through our feedback feature. Here is more information on our moderation tools.


What do I do if I need serious help?

If there is a bug, technical issue, or aggressive user situation which you need assistance resolving, you can send feedback or contact support here.